Main Tasks


Job Title:



Junior Customer Account Engineer


Reports to:



Engineering Manager


Main purpose of the job:



Engineering support for customer related activities.





·       Detail and quality focused

·       Customer Focused

·       Problem solving

·       Industry awareness


Experience and Knowledge:


·       Honours Degree in Mechanical/Manufacturing/Production engineering

·       Experience in a production environment (an advantage)



Key duties /responsibilities:



Detail and Quality focused



·       Ensuring the companies timely compliance with requirements of:

o   Engineering change orders.

o   Implementation of new products, including:

§  Development of product build instructions (SOP’s)

§  Overview of initial product build and blue work order reviews.

§  Release of all documentation associated with NPI, DCO, ICN etc.

o   Assisting as required with administration of QR (MFR) items returns, including:

§  Evaluation of product on receipt from customers

§  Establishment of routings for product rework

§  Tracking rework through production, and coordinating with the cleanroom team lead for the timely release of this back to the customer.

o   Documentation updates (SOP, Inspection docs)

o   Process improvements (e.g. routings, test methods, manufacturing methods)

·       Ensure the maintenance of excellent product quality standards.

·       Adhere to strict GMP Guidelines, and ensure the teams compliance with same

·       To attend training course as and when required.




Customer Focused




·       Main point of contact for Management on Engineering & Quality matters.

·       Liaise, as required, with the customer during onsite visits.

·       Participate in visits to customer sites




Problem solving



·       Develop documentation required for effective manufacture of products, including:

o   Build and operational procedures

o   In-process test documentation

o   Final system test documentation

·       Identify and implement continuous-improvement initiatives.



Industry awareness



·       Ensure that work areas and equipment are maintained in accordance with GMP standards.

·       Ensure minimum loss through damage and waste.

·       Ensure that any maintenance and Health and Safety problems/issues are reported.

·       Maintain company Health and Safety standards including PPE (safety shoes, company uniform, safety glasses etc.).

·       Ensure compliance with company procedures at all times



Working Conditions:


·       Employee is expected to follow all safety regulations, keep work area in a clean and orderly condition, and wear appropriate Personal Protective Equipment (PPE) as required for the assigned work area(s). Performs safety related duties as assigned.

·       Working conditions are normal for a manufacturing environment. Machinery operation requires the use of safety equipment to include but not limited to safety glasses and company uniform

·       Must be flexible to work overtime as needed